Career

Responsibilities:

• To strategize and plan the mall operational strategies such as crisis management, operational efficiency of all M&E equipment and general maintenance of the mall.
• To ensure daily operation is running smooth and complied with the SOPs and local authorities’ requirements.
• To prepare and control maintenance and operational expenditure and budget.
• To monitor the security function to ensure fire safety management and crisis management plan are in place for fast response.
• To manage and lead the operations team.
• To manage service operations – cleaning services, security & car park of the mall and to ensure all outsource services agreements are adhered to SOPs and other term & conditions.
• To execute on new tenancy agreements before approval.
• Review and approve all operational invoices and ensure they are submitted for payment in a timely manner.
• Manage contracts and pricing while ensuring proper maintenance and serving as the primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies. Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations.
• Serves as primary point of contact when there are issues related to equipment conditions, customer service, or mishaps on-site, which includes problems surfacing at tenants’ outlets.
• Prepare and submit required reports in a timely manner.
• To prepare monthly Operational Reports and to be presented in the Management Meeting.
• Undertake any other related duties as assigned by the Director.

Requirements:

• Degree in Facility / Property Management / Real Estate Management/ Engineering or related discipline.
• Minimum 7 years in building / facilities management, preferably with experience in managing commercial buildings or shopping mall.
• Added advantage if possess BO Chargeman certification or above.
• Strong in mechanical, engineering and electrical knowledge in order to plan recovery and contingency plan.
• Good command in English & Bahasa Malaysia in both spoken and written.

Application:
Renumerations shall commensurate with qualifications and experience. Please email your latest resume, photograph and expected salary to hr@amancentral.com.my. Only applicants who are shortlisted will be notified.

Responsibilities:

• Oversee all aspects of the mall management, for example, leasing and tenant relations, business planning, financial management, mall marketing, housekeeping, facilities management, etc.
• To develop SOP for mall daily operation that in line with company policy.
• To be responsible for mall day to day operation, facility and cleanliness management, security and maintenance activities.
• To implement and monitor hazard control and mall safety practices in line with legal compliance.
• To select contract services such as cleaning service, security, escalators, elevators and etc. and monitor performance of the contract parties.
• To propose preventive maintenance plan, energy management to ensure the mall is kept up to the highest quality standards.
• Lead the budget planning for the mall.
• To monitor the performance of the team and promote motivation among the team in order to achieve the target set by management.
• To plan and implement the tenancy mix in a retail mall.
• Conceptualize and develop strategies, policies, projects and procedures that will maximize profitability of the mall.
• Build rapport with customers, authorities, tenants and business partners.
• To negotiate leases and attend to tenancy-related matters.
• To undertake ad-hoc duties related to commercial operation and other duties assigned.

Requirements:

• Bachelor’s Degree in Business Administration, Property/Facility Management or equivalent.
• 8- 10years of experience in mall management (leasing, marketing, operations, financial planning, etc.)
• Ambitious and aggressive character with extensive technical knowledge in mall management.
• Strong communication skills and leadership qualities.

Application:
Renumerations shall commensurate with qualifications and experience. Please email your latest resume, photograph and expected salary to hr@amancentral.com.my. Only applicants who are shortlisted will be notified.

Responsibilities:

• Manage day to day admin operations at the office;
• Perform general administrative and confidential duties;
• To develop and carry out an efficient documentation and filing system which includes maintaining soft copy & hardcopy filing in systematic order;
• Coordinate incoming calls, emails and courier assignments;
• Responsible for managing the CM’s calendar by scheduling appointments, meetings, engagements, and daily activities;
• First point of contact when the CM is unavailable, answering telephone calls and taking detailed messages to be relayed back;
• Responsible for scheduling meetings, booking of meeting room, preparing agendas, and transcribing correspondence from handwritten notes;
• Manage travel arrangements, visa application, booking accommodation and preparing relevant travel itineraries, if required;
• Greet and check-in clients and other guests for meetings and events;
• Maintaining office supplies inventory, placing orders for supplies and verifying receipts for purchases of supplies;
• To undertake ad-hoc duties & responsibilities as per instructed by superior when required;

Requirements:

• Must possess at least a Professional Certificate in Secretarial/Private Secretarial Studies Diploma/ Diploma in Business Administration or relevant discipline;
• Minimum 1-year relevant experience in office admin or secretarial;
• At least 1year of proven work experience;
• Proficient in English (written and verbal);
• Proficiency in Mandarin or other Chinese dialect will be an added advantage;
• Strong organizational and interpersonal communication skills are required;
• Able to maintain confidentiality at all times with all situations and documentation;
• Computer Literate in Microsoft Office (Excel, Words and Power Point);
• Able to complete tasks thoroughly and accurately with minimal supervision;
• Willing to work in Alor Setar, Kedah.

Application:
Renumerations shall commensurate with qualifications and experience. Please email your latest resume, photograph and expected salary to hr@amancentral.com.my. Only applicants who are shortlisted will be notified.

Responsibilities:

• Provide technical assistance to the CS team towards achieving operational and organizational goals and KPIs.
• Provide accurate, valid and complete information by using the right methods or tools.
• Resolve conflicts or complaints from customers.
• Continuously improving on work procedures, SOPs, work schedules, and workflow.
• Oversee and manage day-to-day operations in the CS department.
• To alert management on any potential problems.
• Respond to customer service issues in a timely manner.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Stay inform on the latest industry techniques and methods.

Requirements:

• Diploma/ Bachelor’s degree in public relations, business studies, marketing, communications or any related field.
• A minimum of 2 years of proven experience in a customer service position.
• Proficiency in Microsoft Office and customer service software.
• The capacity to remain calm under intense pressure, especially when dealing with angry customers; customer orientation and ability to adapt or respond to different types of characters.
• Good telephone etiquette, i.e. well-presented, tactful, polite, patient and attentive.
• Good interpersonal, communication and organizational skills.
• Fluent in written and spoken English and Bahasa Malaysia as requires to deal with and speak to customer.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

Application:
Renumerations shall commensurate with qualifications and experience. Please email your latest resume, photograph and expected salary to hr@amancentral.com.my. Only applicants who are shortlisted will be notified.

Responsibilities:

• Responsible to carry out inspection and repairs of the entire facility’s electrical installation and monitoring on high and low voltage facilities equipment performance;
• Responsible to assist operation of the generator sets, synchronizing of generator sets, energizing electrical switch gear, panel boards and all electrical installation as required by operations;
• Ensure equipment operations related to electrical and instruments are always maintained at optimum performance with minimum downtime;
• Responsible to assist operations team to troubleshoot electrical / instrument related and any emergency situations during operation;
• Responsible to execute maintenance of entire facility’s electrical installation, power supply, firefighting, lift system and air compressor system;
• Responsible for recording all operational records and maintenance / service records;
• Responsible to execute energy conservation activities;
• Carry out troubleshooting of electrical wiring system, air-conditional system, firefighting system as well as other building services;
• Guide and lead the technicians in carrying out corrective maintenance, electrical equipment troubleshooting, and repairing works;
• Liaise with relevant Authorities and vendors to ensure compliance with the applicable laws, including OSHA / EIA Act, DOSH, Suruhanjaya Tenaga, Jabatan Bomba, and other regulatory governing bodies;
• Ensure new installation and maintenance works to comply with safety and legal requirements;
• Ensure any new installation and/or maintenance works are safe, correct in accordance to all local authorities and responsible to test and witness commission once works completed;
• Responsible for full compliance to all safety procedures, general safety & health procedure, environmental procedures, hygiene procedures and 5S execution;
• Any other tasks as assigned by management from time to time.

Requirements:

• Candidate must possess at least a Professional Certificate from Suruhanjaya Tenaga (BO – 11kv);
• Experience with repairs of electricity, water, compressed air related equipment, mechanical and electrical disciplines;
• In-depth knowledge in facilities maintenance;
• Good problem solving and analytical skills;
• Competencies in writing and communicating in English, Bahasa Malaysia and other languages would be an added advantage;
• Candidate must be willing to work during weekends and public holidays to support the operational needs as and when required;
• A minimum of 5 Years of working experience in the related field;
• Good leadership skills and commitment.

Application:
Renumerations shall commensurate with qualifications and experience. Please email your latest resume, photograph and expected salary to hr@amancentral.com.my. Only applicants who are shortlisted will be notified.

Responsibilities:

• Perform routine maintenance around the building.
• Switch on & off all electrical points (accessible) before and after business hours.
• Work closely with Senior Technician & Executive Operations (Maintenance & Landscaping).
• Working on damaged electrical wiring when a shortage or severed wire occurs.
• Fixing potential safety hazards to avoid injuries.
• Attend joint inspection with tenant’s contractor related to fitting out and reinstatement works.
• Conduct inspection of common areas within the shopping centre and tenant’s premises when necessary.
• Record & update daily maintenance & inspection reports.
• Inspect and identify defects such as leakage and aircon issue.
• Inspect firefighting and protection equipment such as fire extinguishers & fire hose reels.
• Carry out preventive and corrective maintenance works as directed by Supervisor.
• Requisite necessary parts to carry out repairs and maintenance.
• Practice workplace health & safety standards such as wearing personal protection accessories whenever needed.
• Ensures that all workshop tools and equipment are well stocked and maintained.
• Provides support to the Marketing department during festive seasons and setup of displays or decorations.
• Any other duties as may be designated by the company.

Requirements:

• Minimum 2 years’ experience in facilities/building maintenance.
• Good understanding of building maintenance and M&E systems.
• Minimum Technical/Diploma in Electrical/ Mechanical/ Air Conditioning or equivalent.
• Possess hands on knowledge on electrical, plumbing, building maintenance and/or ACMV experience.
• Able to handle audio visual system.
• Able to work overtime as and when required.

Application:
Renumerations shall commensurate with qualifications and experience. Please email your latest resume, photograph and expected salary to hr@amancentral.com.my. Only applicants who are shortlisted will be notified.

Responsibilities:

• Patrol mall, monitor surveillance equipment, buildings inspection, equipment and access points, also permit entry.
• Build a comprehensive security program that includes physical safety policies.
• Review existing security measures and update protocols as needed.
• Monitor / view CCTV recording and report any abnormalities.
• Execute incident report by record observations, information, occurrences and surveillance activities by interview, investigation and inquiry.
• Supervise the daily operations of the company to identify potential security risks and room for improvements.
• Manage, evaluate, and resolve any physical or digital security incidents or breaches.
• Ensure that the company’s security policies comply with federal laws and legislations.
• Present risk assessments and improved security policies to management team members.

Requirements:

• A Certificate in safety management or a similar field.
• At least 2 years’ experience working as a security officer.
• Excellent knowledge of state and federal information security laws.
• Proven proficiency in developing physical and digital security protocols and procedures.
• Solid communication and interpersonal skills.

Application:
Renumerations shall commensurate with qualifications and experience. Please email your latest resume, photograph and expected salary to hr@amancentral.com.my. Only applicants who are shortlisted will be notified.

Responsibilities :

1) Residential properties

• To lead the team at the said estate/property/building to provide effective, efficient and professional administration to the client;
• To conduct daily duties in accordance to the approved SOPs (Standard Operation Procedures);
• To monitor site staffs day to day operation duties and activities to ensure optimum productivity and satisfactory performance of the staffs and vendors (e.g. Security, Cleaning, Landscaping, Pool Cleaning, Electrical supply, Gym, Pest control and other services);
• To ensure that the site staffs carry out the necessary preventive maintenance, repairs and servicing in order to keep all machineries, equipment and structure on site in safe and good working order;
• To provide advice and guidance to the site staffs and assist in problem solving on any issues that may arise;
• To ensure proper cash handling, payment, purchase orders or any documentation are in order that is acceptable to the accounts department and auditors;
• To ensure all stratified properties that are managed is in accordance to the Strata Management Act;
• To ensure all licenses and mandatory inspections are carried out according to authority requirements;
• To propose to the JMB/MC and Operation Manager any proposal for the improvement and betterment of the estate/property/building;
• To arrange for the JMB/MC monthly or bi-monthly meetings with the necessary meeting minutes;
• To help prepare for the AGM or EGM as and when needed;

2) Upkeep of building, facilities, equipment and finishing:

• To ensure all equipment are operational and working efficiently (e.g. Lifts, Escalators, Air-conditioning, pumps, fire-fighting system, CCTV, Door access, ELV equipment and etc);
• To ensure repairs and maintenance are carried out regularly and parts be replaced using original parts or fittings only. Any replacement of fittings due to parts obsolete or quality issue must be approved by the management before replacement;
• Follow-up and monitor outsource contractor/supplier on the scheduled preventive maintenance work;
• To propose any improvement works for the estate/property/building for the betterment of the residents;

3) Resident’s relation and management

• To build good relationship and maintain good communication with the resident by receiving feedbacks for improvement and be aware of resident’s concerns;
• To feedback to the tenant areas for improvement and provide the necessary support where needed;
• To ensure resident or tenant abide by our house rules and regulations;
• To take action on any non-compliance by the resident or tenant and execute the necessary penalty or fine as stated in the house rule;

4) Resident’s, Visitors & Public experience

• To maintain good public relations with the visitors to the estate/property/building in order to have a good experience and good impression of the estate/property/building;
• To ensure the safety of the residents or visitors that reside or visit our estate/property/building;
• To handle any complaint or feedback and take the necessary action needed;

5) Budget and expenses management

• To ensure proper, updated and accurate record of the finance records;
• To propose any expenses to be budgeted for the forthcoming year together with projection of any major expected repairs and maintenance works and submit to the operation manager by end June yearly;
• To explore avenue to generate and increase income for the estate/property/building concern;
• To control the expenses prudently by not spending over the given budget;

6) Meetings and reports

• To conduct regular meetings within the department and with vendors to ensure good communication and understanding on job performance and expectations;
• To prepare and present monthly/bi-monthly management meeting slides;
• To send and update daily report to the approved media (WhatsApp group) in order to update and inform management and the JMB/MC of the progress and situation of the estate/property/building;

7) Others
• To perform and undertake any other duties or responsibilities to the best of your capability as and when assigned by the company;

Requirements :

• Candidate must possess minimum Diploma / Degree in Property Management or Hospitality Management or Business Studies with at least 4 years’ relevant experiences.
• Experience in managing residential or commercial property.
• Proficient in both written and spoken English & Bahasa Malaysia.
• Computer literate.
• Possess good personality and PR skills.
• Self-motivated, able to work independently/team, positive and proactive.
• Possess leadership abilities to lead and manage teams and projects with minimum supervision.

Application :
Renumerations shall commensurate with qualifications and experience. Please email your latest resume, photograph and expected salary to hr@amancentral.com.my. Only applicants who are shortlisted will be notified.